Last updated: August 1, 2026
This Refund Policy applies to all purchases made through copywriterslibres.com. We are a service-based business that invests significant time and expertise in strategy, research, and writing before the first draft is delivered. Because of this, our refund eligibility is structured around the stage of the engagement at the time of the refund request.
We take every project seriously and aim for every client to receive value that exceeds what they paid. If something is not working, we encourage you to contact us directly first. Many situations that might lead someone to request a refund can be resolved through revision rounds, scope adjustments, or direct conversation. We would rather fix a problem than issue a refund -- but we also want you to know clearly what your options are at each stage.
To request a refund at any stage, email hello@copywriterslibres.com with your order number, your name, and a description of the situation. We will respond within 3 business days.
If you cancel your order before returning the intake questionnaire, you are eligible for a refund of the full purchase amount minus a $50.00 administrative fee. This fee covers the administrative cost of processing the order, setting up your project file, and preparing the intake questionnaire for your specific project type.
If you have not yet received the intake questionnaire and you cancel within 24 hours of purchase, the full purchase amount is refunded with no administrative fee deducted.
To cancel at this stage: email hello@copywriterslibres.com with your order number and the subject line "Cancellation Request." We will process within 3 business days.
Once you have returned a completed intake questionnaire, we have invested time reviewing your responses, conducting preliminary research, and preparing a strategy brief. If you cancel after this point but before the strategy brief is confirmed in writing by both parties, you are eligible for a refund of 75% of the purchase price.
The remaining 25% covers the time spent reviewing your intake responses, preparing the preliminary strategy, and the research conducted up to that point. This is not a fee for nothing -- it reflects real work completed on your behalf.
Once the strategy brief is confirmed in writing by both parties, we have committed to a delivery timeline and have begun the research and writing phases. If you cancel after the brief is confirmed but before the first draft is delivered, you are eligible for a refund of 50% of the purchase price.
The retained 50% covers the discovery session (if applicable), intake review, strategy brief development, audience and competitive research, and any writing that has begun. Research for performance copywriting projects is time-intensive and represents a meaningful portion of the total project cost.
No refund is available after the first draft has been delivered. Delivery of the first draft constitutes completion of the primary writing service. At this stage, the full creative and strategic work has been completed and delivered. Your remaining entitlement is your included revision rounds as specified for your package, which remain available throughout the applicable revision window.
If you believe the first draft materially and significantly departs from the confirmed strategy brief -- not just stylistically different from what you expected, but structurally inconsistent with what was agreed in writing -- contact us immediately at hello@copywriterslibres.com. We will review the situation against the confirmed brief and work to resolve it through revision rounds. If upon review it is clear the first draft is substantially inconsistent with the brief through an error on our part, we may offer a credit toward future services at our discretion.
The following add-on services have specific refund provisions:
Hourly consultation sessions purchased through the custom package builder or as standalone add-ons are governed by the following:
If you have paid for a project but have not returned a completed intake questionnaire within 60 calendar days of payment, we reserve the right to consider the engagement abandoned. If we treat an engagement as abandoned, no refund is available.
Before treating any project as abandoned, we will attempt to contact you at the email address used at checkout at least twice, with a minimum of two weeks between attempts. If you are unable to begin your project due to circumstances beyond your control (illness, a business situation, or another genuine emergency), contact us as soon as possible and we can discuss extending your intake window or placing your project on hold.
Projects placed on hold at your request may be resumed within 90 days of the hold date without additional charge, subject to scheduling availability.
To request a refund at any stage:
We will acknowledge your request within 3 business days. Once a refund is approved, we will process it through the original payment method via Stripe. Processing time after approval is typically 5 to 10 business days depending on your bank or card issuer. We cannot accelerate this timeline as it is controlled by the payment network.
We do not issue refunds by check, bank transfer, or any method other than the original payment method used at checkout unless the original method is no longer available.
We strongly prefer to resolve any payment concerns directly before a chargeback is initiated. If you have a concern about a charge, please contact us first at hello@copywriterslibres.com. We will respond within 3 business days and work toward a fair resolution.
If a chargeback is initiated without prior contact, we will respond to the chargeback with complete documentation of the services provided, the agreed scope, and all communications. We take chargeback disputes seriously and will provide evidence to Stripe in every case. Clients who initiate chargebacks without prior contact may be restricted from future purchases.
We recognize that genuine unusual circumstances can arise. We review all refund requests individually and may, at our sole discretion, make exceptions to the stage-based policy described above in cases of documented hardship, medical emergency, business closure, or other significant unforeseen events.
If you believe your situation warrants an exception, describe it clearly in your refund request email. We will review it in good faith. We want to be fair and reasonable, and the policy above is a baseline, not a rigid rejection of all nuance.
For refund requests or questions about this policy, contact us at:
hello@copywriterslibres.com
(618) 533-2058 -- Monday to Friday, 9am to 5pm Central Time
865 E Noleman St, Centralia, IL 62801, USA