Privacy Policy

Last updated: August 1, 2026

1. About Us and This Policy

Copywriters Libres ("we," "our," or "us") operates the website copywriterslibres.com and provides professional copywriting services. Our business is located at 865 E Noleman St, Centralia, IL 62801, USA. You can reach us at hello@copywriterslibres.com or by phone at (618) 533-2058 during business hours, Monday through Friday, 9:00 AM to 5:00 PM Central Time.

This Privacy Policy explains in detail how we collect personal information from visitors and clients, how we use that information, how long we keep it, who we share it with, and what your rights are regarding the information we hold about you. We have written this policy in plain language to make it straightforward to understand rather than deliberately difficult to read.

By visiting our website or purchasing our services, you acknowledge that you have read and understood this policy. If you have any questions not addressed here, email us directly and we will respond clearly.

2. Information We Collect

2.1 Information You Provide Directly to Us

We collect information you actively give us when you interact with our business. This includes:

• Contact form submissions: Your name, email address, subject selection, and the content of your message. We use this to respond to inquiries and start project conversations.
• Checkout information: Your first name, last name, email address, phone number, and country of residence. We collect this to process your order and communicate with you about your project.
• Intake questionnaire responses: After purchase, we send you a detailed intake questionnaire covering your target audience, offer details, competitors, brand voice, and specific project goals. This information is the foundation of your project brief and shapes everything we write.
• Email and phone correspondence: If you contact us by email or phone, we may retain records of those communications to maintain project continuity and refer back to agreements made during the intake process.
• Strategy session notes: Where consultation sessions are purchased, we may take written notes or retain a text-based record of decisions and recommendations from the session.

2.2 Information Collected Automatically When You Visit the Website

When you visit copywriterslibres.com, our web server automatically records certain standard information as part of normal server operation. This includes:

• Your IP address (used for security and abuse prevention)
• Browser type and version
• Operating system
• Pages you visited and the order you visited them
• Time and date of your visit
• The URL that referred you to our site (if you followed a link from elsewhere)
• Time spent on individual pages

This server log data is used solely for website security, debugging, and operational purposes. It is not shared with advertising or analytics platforms. We do not use this data to build user profiles or identify individual visitors beyond security screening.

2.3 Payment Information

We do not collect, process, or store payment card details of any kind on our servers or systems. When you complete a purchase, you are redirected to a secure payment environment operated by Stripe, Inc. Your card details are entered directly on Stripe's infrastructure. We receive a payment confirmation from Stripe along with a transaction ID and your billing information, but we never see or store your card number, expiration date, or security code.

Stripe is a PCI DSS Level 1 compliant payment processor. Their privacy policy is available at stripe.com/privacy and governs how your payment data is handled during and after the transaction.

2.4 Cookie and LocalStorage Usage

Our website uses browser localStorage to store your cookie consent preference. This is a client-side storage mechanism that keeps your consent choice in your browser without transmitting it to our servers. See Section 6 and our full Cookie Policy for complete details.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• Service delivery: We use your contact and intake information to schedule and conduct discovery calls, produce your strategy brief, write your copy, and deliver finished files. This is the primary purpose for which information is collected.
• Project communication: We use your email address and phone number to communicate about project status, draft delivery, revision notes, and final delivery confirmation.
• Order processing: We use your checkout information to associate your payment with your project and ensure we are communicating with the right person throughout the engagement.
• Customer support: We use your contact information to respond to inquiries, handle support requests, and address any issues with your project.
• Legal and compliance obligations: We retain financial records as required by US tax law and other applicable regulations.
• Improving our services: We may review anonymized or aggregated patterns in how projects are scoped and structured to improve our process. This does not involve sharing identifiable information.

We do not use your information to send unsolicited marketing emails, sell your data to third parties, serve you targeted advertising, or create behavioral profiles for advertising purposes.

4. Legal Basis for Processing Personal Data

For visitors and clients who may be covered by European privacy law (GDPR), the UK GDPR, or similar frameworks, we process personal data based on the following lawful bases:

• Performance of a contract: When you purchase our services, processing your contact and project information is necessary to fulfill the contract between us.
• Legitimate interests: We process server log data based on our legitimate interest in operating a secure and functional website. We also maintain certain business records based on legitimate interests in resolving disputes and maintaining continuity.
• Consent: Where required, we seek your consent before processing information for purposes beyond service delivery (such as cookie usage beyond strictly necessary functions).
• Legal obligation: We retain certain records as required by US federal and state law, including tax records and transaction documentation.

5. How We Share Your Information

We share your personal information only in the following limited circumstances:

• Stripe, Inc.: We share your name and email address with Stripe to associate your payment with your order and to enable Stripe to send you a payment receipt. Stripe processes your payment under their own privacy policy.
• Legal requirements: We may disclose your information when required by applicable law, a court order, a regulatory requirement, or a valid legal process such as a subpoena. We will notify you of such disclosure if legally permitted to do so.
• Business transfers: In the unlikely event that Copywriters Libres is sold, merged, or its assets transferred, your information may be transferred as part of that transaction. Any acquiring party would be bound to handle your information consistent with this policy or provide you with notice of any material changes.
• With your explicit consent: We may share your information for purposes not listed above only with your explicit, informed consent.

We do not sell personal information. We do not share personal information with advertising networks, social media platforms, data brokers, or marketing companies. We do not use your information to serve you ads on other websites.

6. Cookies, LocalStorage, and Tracking

Our website uses a minimal amount of browser storage and does not use third-party tracking or advertising technologies. When you first visit the site, a consent banner appears asking whether you accept or decline the use of non-essential browser storage. Your choice is saved in your browser's localStorage under the key cl_consent.

We do not use Google Analytics, Facebook Pixel, Google Tag Manager, Hotjar, or any similar tracking or analytics tools. We do not serve retargeted ads based on your visit to our site. Our only use of browser storage is the consent preference described above and any session management strictly necessary for checkout flow.

When you are redirected to Stripe for payment, Stripe may use cookies and similar technologies governed by their own policy. We have no control over and no access to the storage Stripe uses on their platform.

For complete details on our cookie and storage usage, see our Cookie Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law:

• Project files, intake responses, and correspondence: Retained for a minimum of three years after project completion or after the last contact in an engagement. This allows us to reference project history if a client returns for additional work.
• Financial transaction records: Retained for seven years as required by US federal tax law (IRS regulations regarding business record-keeping).
• Contact form submissions that did not convert to a purchase: Retained for 12 months from the date of the inquiry, then deleted.
• Server log data: Retained for 30 days for security screening purposes, then automatically overwritten.

After applicable retention periods, information is securely deleted or anonymized so it can no longer be associated with you.

8. Your Privacy Rights

Depending on your country or state of residence, you may have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal information we hold about you.
• Right of correction: You can ask us to correct inaccurate or incomplete information.
• Right of erasure: You can request deletion of your personal information. We will comply subject to any legal retention requirements that override this right.
• Right to restrict processing: You can request that we limit how we process your information in certain circumstances.
• Right to object: You can object to processing based on our legitimate interests. We will stop unless we have compelling legitimate grounds that override your interests.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request your information in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, email hello@copywriterslibres.com with "Privacy Request" in the subject line and a description of your request. We will acknowledge your request within 5 business days and fulfill it within 30 days. We may ask you to verify your identity before processing certain requests.

9. California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information.

We do not sell personal information as defined under CCPA/CPRA. We do not share personal information for cross-context behavioral advertising. California residents may submit requests under these rights by emailing hello@copywriterslibres.com. We will respond within 45 days as required by California law.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using HTTPS encryption for all website traffic, maintaining access controls to limit who within our operation can access client files, and not storing sensitive payment information on our systems.

However, no security system is completely impenetrable, and no method of transmitting data over the internet is completely secure. While we take the protection of your information seriously, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, contact us immediately at hello@copywriterslibres.com.

11. International Data Transfers

We are based in the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. For users in the European Economic Area, United Kingdom, or Switzerland, such transfers are subject to applicable legal requirements. By using our services, you consent to this transfer.

12. Third-Party Links

Our website may include links to third-party websites, including Stripe's payment platform. These sites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party site you visit through links on our website.

13. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately at hello@copywriterslibres.com and we will take steps to delete that information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our practices change or as required by law. The "Last updated" date at the top of this page indicates when the policy was most recently revised. If we make material changes, we will take reasonable steps to notify affected users. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about how we handle your information.

15. Contact and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, contact us at:

Copywriters Libres
865 E Noleman St, Centralia, IL 62801, USA
Email: hello@copywriterslibres.com
Phone: (618) 533-2058
Business hours: Monday to Friday, 9:00 AM to 5:00 PM Central Time

We take all privacy concerns seriously and will respond within 5 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.