Last updated: August 1, 2026
All services provided by Copywriters Libres are delivered digitally. We do not produce, print, mail, or ship physical goods of any kind. There are no physical books, printed copies, USB drives, or any other tangible items associated with our services. When you purchase a copywriting service from us, the deliverable is a digital file containing the written copy, accessible through the method described in this policy.
Digital delivery means your files are sent via email, shared Google Doc link, or direct file download depending on the format you specify in the intake questionnaire. All delivery is to the email address used at checkout. If you need to update this address, contact us at hello@copywriterslibres.com before your first draft is delivered.
We support the following delivery formats. You specify your preference in the intake questionnaire, and we will match it throughout the engagement:
The timeline for every project begins from the date the strategy brief is confirmed in writing by both parties -- not from the payment date. This is an important distinction. Payment authorizes us to begin the intake process. The delivery clock starts only after the strategy brief is confirmed. This protects you from timeline pressure while the brief is being developed and ensures the timeline is tied to agreed scope.
Standard first draft delivery timelines by package:
Business days are Monday through Friday, excluding US federal public holidays. Our studio is based in Central Time (CT). Days where we are closed due to scheduled studio closures will be communicated to active clients in advance.
Rush delivery is available as a paid add-on for Spark-scope projects. Rush delivery means the first draft is delivered within 72 business hours (3 business days) of the strategy brief being confirmed, rather than the standard 10 business day window.
Rush delivery has strict prerequisites that must both be met for the rush timeline to apply:
If either of these conditions is not met due to client-side delay, the rush timeline is forfeited and the standard delivery timeline applies. The rush add-on fee is non-refundable in this circumstance. Rush add-ons purchased for projects that cannot be scheduled into a rush slot due to our current queue will be converted to priority scheduling at the front of the standard queue, with notification provided at the time of purchase.
After you submit revision feedback, we deliver the revised draft within 5 business days. This timeline assumes feedback is submitted as a single, consolidated set of comments per revision round -- not as sequential individual comments submitted over multiple days. If feedback is submitted piecemeal, the 5-business-day revision window begins from the date you indicate that all feedback has been submitted.
Revision feedback that significantly expands the scope of the project -- adding sections, changing the target audience, or modifying the offer structure -- may extend the revision delivery timeline. We will notify you of any timeline extension before beginning revised work.
The engagement is considered complete -- and final delivery is made -- after one of the following occurs: (a) all included revision rounds have been used and the final revision is delivered; (b) you indicate in writing that you are satisfied with a delivered version and approve it as final; or (c) the revision window expires without you requesting further changes.
After final delivery, you have 7 calendar days to report any technical issues with the delivered files, such as: missing sections that should be present per the confirmed brief, file corruption, or access issues. File issues reported within this window are addressed at no additional cost within 2 business days. Issues reported after 7 days may be addressed as new work.
Each service type includes specific delivery components beyond the main copy document:
Consultation sessions are conducted via Zoom or Google Meet. Session links are sent to the email address on file 24 hours before the scheduled time. After each session, a written summary document is delivered within 24 hours covering: key decisions made, specific recommendations, action items assigned to each party, and any changes to the project brief that were agreed during the session.
Sessions are 60 minutes per purchased hour. We may run slightly over time for natural conversational flow, but do not count excess time against purchased hours. We do not record sessions unless both parties explicitly agree to recording at the start of the session.
In the unlikely event that we are unable to deliver a project within the agreed timeline due to circumstances on our side (illness, emergency, technical failure), we will notify you as soon as possible and provide a revised timeline. If the delay is significant (more than 5 business days beyond the agreed first draft date through no fault of yours), we will offer you the option of a partial refund for the delay, a credit toward future services, or priority rescheduling. You are not obligated to accept a delay without remedy.
For delivery-related questions, file access issues, or format requests, contact us at hello@copywriterslibres.com or (618) 533-2058. We respond within one business day.